FAQs

About Orders

How do I place an order?

Choose a product on our website and click Add to Cart, then complete the checkout form.
You can also email your order details to [email protected].
We’ll send an electronic invoice (via PayPal if requested).

Can I personalize the product?

Absolutely. You can:

• Option 1: Personalize an existing design (change text or minor details).
• Option 2: Provide your own idea/art. We’ll create a design proof for your approval.

In both cases, we email a proof for you to review and approve before production.

What if I entered the wrong address?

Email us as soon as possible and we’ll update the address. If the parcel has already shipped and is returned to our
warehouse, we’ll resend it to the corrected address at no extra cost.

The tracking page isn’t updating. What should I do?

After handoff, carriers can take up to 7 business days to register the package at their distribution center. During
this time tracking may not update. Once scanned at the center, the expected delivery date will appear.

About Shipping

How long does shipping take for an order?

Production time: 2–3 business days for our hand-crafted, metal-engraved items.
Transit time (standard): 10–14 business days from the date your parcel is handed to the carrier.
Weather, peak seasons, or customs (for international shipments) may introduce minor delays. We’ll notify you of any
material changes.

Can I request expedited shipping?

Yes. Email us to check availability and a quote. If available in your region, we will arrange it and inform you of the
additional cost.

Which countries do you ship to?

Worldwide shipping is available.

What happens if my order is lost?

We will either issue a refund or send a replacement order after carrier investigation/confirmation per our
Refund & Returns Policy.

It’s been more than 14 days, and I still haven’t received my order. What should I do?

Please first verify the total elapsed time since carrier handoff (e.g., if production took
2–3 business days and handoff was on a Monday, the standard transit window is through the end of the
10–14th business day). If you have passed the window (for example, ~17 business days after
purchase accounting for production + transit), contact us at
[email protected] with your order number and we will investigate and resolve it.

About Payments

What payment methods are supported?

Visa/Mastercard (processed securely) and PayPal.

My card was declined. What should I do?

Try another card or payment method. If your card is declined by our processor, you may use PayPal (with or without a
PayPal account). If issues persist, email [email protected].