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Q: How do I place an order?
A: Choose the product on our website. Click the “Add to Cart” button, then fill in your details on the checkout page.
Alternatively, you can email us with the product information you want to order. We will send you an electronic invoice via PayPal for payment.
Q: Can I personalize the product?
A: Absolutely. There are two options for personalizing the product:
Option 1: Personalize based on an existing product. This means you like a product and request us to change certain design details to suit your preferences.
Option 2: Personalize using your own design idea. This means you need to upload an image and describe your idea. We will create a design file that meets your requirements.
In both cases, we will send the adjusted design file to you via email to ensure it is correct. Once you approve the design, we will proceed with production.
Q: How long does shipping take for an order?
A: The shipping time depends on the type of product.
For apparel and mugs, shipping takes less than 7 days.
For hot shoes, keycaps, and shutters, shipping takes between 10 to 16 days.
This timeframe may change during peak seasons or due to weather conditions. If there are any changes, we will notify you accordingly.
Q: Can I request expedited shipping for my order?
A: Yes, you can. Please send us an email, and we will ship your order using an express service. The delivery time will be less than 7 days. However, you will need to pay the additional shipping cost.
Q: What if I entered the wrong address?
A: No worries. You can email us as soon as possible, and we will update the address for you. If we are unable to update the address in time, the package will be returned to our warehouse. We will then update the address and resend it to you at no additional cost.
Q: The tracking page isn’t updating the shipping information.
A: No problem. After we ship your order to the carrier, it takes up to 7 days for it to reach the USPS distribution center. During this time, you might not see any updates on the tracking page because the package is still in transit. Once it arrives at the USPS distribution center, they will update the tracking information, including the expected delivery date.
Q: Which countries do you ship to?
A: We ship worldwide. You can place an order to be delivered anywhere.
Q: What happens if my order is lost?
A: We will either refund your payment or send you a new order.
Q: It’s been more than 14 days, and I still haven’t received my order. What should I do?
A: Please contact our customer support team to check if your order has been lost. If it is lost, we will immediately send you a replacement order. However, please note that bad weather or peak seasons can sometimes delay delivery times, so we kindly ask for your patience.
Q: What payment methods are supported?
A: You can pay using a Visa card or PayPal.
Q: My card was declined. What should I do?
A: By default, when you pay with a card on our website, the payment is processed through Stripe. If your card is declined by Stripe, you can try using PayPal as an alternative, even without a PayPal account. You may also try using a different card or device for the payment.